Contact us
Our team aims to provide fast, friendly and knowledgeable support to every user. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems, day and night. Fill in the contact form and tell us what you need; a support specialist reviews every request and replies as quickly as possible, usually within one business hour.
Registration is open, places are limited
By creating an account, you agree to our Privacy Policy and Terms of Use.
Your personal manager will call you within 24 hours.
Office address and hours
Our Australian office is located at Level 14, 10 Carrington Street, Sydney NSW 2000, in the heart of the Sydney CBD, a short walk from Town Hall station. Office hours are Monday to Friday, 8:00 am to 6:00 pm AEST, excluding Australian public holidays. Visitors are welcome during office hours, though booking ahead through support ensures the right person is available for your question.
The map below shows the office location:
Support hours and response times
The support centre operates Monday to Friday, 8:00 am to 6:00 pm AEST. Within those hours, telephone and callback response is usually under 5 minutes on the phone, and email enquiries are answered the same business day in almost all cases. Outside those hours, the contact form and email remain open, and enquiries received overnight are answered first thing the next business day.
Complex matters, such as anything requiring a compliance review or a transaction trace, can take longer, and we tell you when they will. If you write about an existing transaction, include the reference from your profile: it lets the team find the exact payment trail instead of asking you for it first.
For every question, from first enquiries to account matters, write to [email protected]. Including your account email and any transaction references helps the team answer precisely on the first reply. Attachments are not needed for most enquiries; if documents are required, we will request them through a secure channel rather than by ordinary email.
Responsible department and what it handles
Enquiries are handled by the Client Support & Compliance team, which covers: registration and first questions; account activation, verification and documents; deposits, withdrawals and payment timing; platform features, reports and settings; security concerns and suspected fraud; and formal complaints, which follow the procedure on the Complaints page.
Questions about verification requirements specifically are also covered in the AML / KYC policy, payment timings in the Deposit & withdrawal methods page, and every cost in the Fees & pricing tables, so written answers and published pages always agree.